Useful informations and FAQ

General Conditions of Carriage

 Bike and scooter transport

 General conditions of transport

 Lisbon urban trains - All tickets and passes must be validated

 Luggage transport

 Mandatory validation on the Porto urban trains

 Train rules and regulations

 Travelling with children

 Travelling with pets

Purchase process

 Exchange / Revalidation Information

 Refund Information

 Tax receipt

Other services

 Lost and found

 Luggage lockers in the station

 Proof of delay or cancellation

FAQ

 FAQ - New Post Sales Conditions

 FAQ - Porto Urban trains

 FAQs - Green Train Pass

 FAQs - Special needs passengers